Privacy policy
Last updated: 12 October 2026
This policy explains what personal data we collect through the TransportChisinau.md website, why we use it, how long we keep it and what rights you have. We apply it in line with Law no. 195/2024 on personal data protection.
Who we are
The controller of your data is PRIM-LOGIST SRL, the company that operates TransportChisinau.md. You can write to us at [email protected].
This policy applies to this website.
What data we collect and why
We collect only the data listed below, each for a clear purpose. The website has no forms: your data reaches us only when you call or write to us.
- The data you give us by phone or email: your name, phone number, email address, the address where the work is done and the details of the order. We use it to reply to you, to fulfil the order and to contact you about it. Basis: the contract and steps taken at your request.
- Data on completed orders is also kept for accounting and tax records. Basis: our legal obligation.
- Your IP address and information about your browser, device and operating system, recorded automatically when you use the website. We use it to keep the website secure. Basis: our legitimate interest.
- The page you came from, the pages you visited and the advertising campaign parameters (UTM), recorded automatically. We use them for website statistics and advertising measurement. Basis: your consent, given through the cookie choices.
- Recordings of phone calls with us. We use them for the quality of order handling and to resolve disputes. Basis: our legitimate interest.
Cookies and analytics tools
We use Google Analytics for website statistics and advertising measurement. It sets cookies only after you accept them in the cookie banner.
You can change your choice at any time from the "Cookie settings" link at the bottom of the website. Your choice is kept in your browser only.
Who we share data with
We do not call you or send you SMS for marketing purposes. We do not sell or rent your data to anyone.
Data reaches only the providers that help us operate: hosting and IT services, telephony, email, analytics and advertising-measurement tools. We also pass it to public authorities where the law requires it.
Some providers may process data outside the Republic of Moldova, including outside the European Economic Area, under the contractual safeguards provided by law.
How long we keep data
We keep data only as long as necessary, then delete it:
- order data: 3 years, the period during which claims about the work done may arise;
- documents with accounting value: 5 years, as tax law requires;
- phone call recordings: 3 months, for the quality of order handling and dispute resolution.
Data security
We protect data with technical and organisational measures appropriate to the risk. Only the employees and providers who need it to fulfil orders have access to it.
Your rights
You have the right to request access to your data, its rectification, erasure or restriction of processing, to object to processing, to receive your data in a portable format and to withdraw your consent where processing is based on it.
Write to us at [email protected]. We reply within one month at most. If you are not satisfied with our reply, you can lodge a complaint with the National Center for Personal Data Protection (datepersonale.md).
Changes to this policy
We may update this policy when our services or the law change. The current version, with the date of the last update, is published on this page.
How to contact us
For any question about your data, write to us at [email protected] or call 079 121 222.